e-Commerce Operations Associate

Overview

Iksula Services Pvt Ltd 

Sarita.z@iksula.com 

https://iksula.com/ 

https://iksula.com/careers/

 

Address: 2-29, SFS Manasarovar, Hans Vihar, RIICO Industrial Area, Mansarovar, Jaipur, Rajasthan 302020

Requirements:-
0-2 years experience in Contact Centers
Immediate Joiners
Excellent English Communication

Join our rapidly growing team where your contributions will make a big impact and positive
difference in people's lives. We are constantly exploring new ways to acquire, activate and
retain engaged sellers and buyers. We demonstrate daily how data, insights, and innovative-
thinking, can craft strategy and campaigns that lead to global growth.
The ideal candidate will feel inspired speaking about our mission with conviction. You
understand the mindset of potential creative sellers, know where to find them and come up
with creative ways to communicate the benefits we have to offer. You’re highly motivated,
analytical, extremely organized, and creative with flair for customer service But most
importantly you are a true team player and take fun seriously.

About the Role
● You will be responsible for working directly on one of two teams: Buyer or Seller Support.
● The Buyer Support team helps buyers in the Etsy Community as they search for special
items, make purchases, manage their Etsy account, and navigate any issues that may
arise throughout their buying journey.
● The Seller Support team helps sellers in the Etsy Community as they navigate through
their accounts, help them to provide great customer service to the buyers, and work with
them to resolve any issues that may arise with their shop such as finances, shipping and
marketing.
● Both teams will work directly with their team leads and senior Member Services partners
to provide feedback on improving support experiences and agent processes.
About You
● 0 to 3+ years of technical, product, and/or customer support experience.
● Demonstrated computer literacy.
● Excellent communication and confidence in written interactions (English).
● A positive and “people first” attitude. You take on new challenges with a smile, even
under pressure.
● General curiosity about how and why things work the way they do and an interest in
improving processes.
● Strong organization skills with a fine-tuned attention to detail. You manage your time well
and never miss an email.
● A love of the arts and/or creative commerce
● Experience with email software (i.e. Outlook, Gmail).
● Experience with support software and CRM tools (i.e. Zendesk, Kustomer, Kayako).
● Experience working with financial systems and processors (i.e. backend functions with
PayPal or Klarna).