Desktop Support Engineer

Overview

Shivoham Infosolutions LLP 

hr14@shivohaminfosolutions.com

www.shivohaminfosolutions.com

90988-09788

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Responsibilities – 1. Troubleshooting Desktop / Laptop OS issues.
2. Support for office standard software and internet client.
3. Isolate system issues; diagnose standard software issues and report hardware issues to respective team.
4. Installation / re-installation / configuration of systems, printers, scanners.
5. Configure desktop and laptop as per the desktop/laptop standardization policies of customer.
6. Installation / re-installation / configuration of in-scope client software / applications.
7. Installation / configuration /Troubleshooting of e-mail clients
8. Troubleshooting printer / scanner related issues (Limited to driver / OS issues/hardware support).
9. Troubleshooting networking and connection issues
10. Support for local area network issues (LAN), DHCP client
11. Install antivirus software and check virus definition auto updates and monitor antivirus from Console
12. Disconnection of desktops / laptops / printers / scanners.
13. Configure appropriate rights and permissions for accessing printers.
14. Remove virus from respective desktop / laptop with the antivirus software provided by customer.
15. Manage and maintain CCTV
16. Manage and maintain Assets Inventory and periodical update
17. Link Monitoring with available tools