Provide Tier III escalation support for the Network Operations Center, providing resolution for complex networking issues
Complete Preventative Maintenance activities, such as code updates & equipment updates
Incident Management, Problem Management, Change Management & Capacity Management
Manage assigned projects and program components to deliver services in accordance with established objectives.
Respond to inquiries from staff, administrators, service providers, site personnel and outside vendors and etc. to provide technical assistance and support
Security & Audit compliance
Business Continuity Management
Operational-related Moves, Adds, Changes, and Deletes (MACD)
Development & Maintenance of Operational Standards
Compliance with Engineering Design Standards and established operational processesInterface with Leadership and Project Management to assess Networking Requirements for Project Activities
Interface with Business & IT Executive in order to understand business needs and operational escalations
Develop & Maintain operational documentation, to include updating Engineering documentation changes due to operational changes, escalation procedures & vendor contracts.
Manage support vendors and third party service providers service delivery, driving escalations and ensuring compliance with Service Level Agreements
Provide Root Cause Analysis for Network Events
Provide metric reports on technology infrastructure and vendor performance
Other duties as assigned by management